Certified Nurse Aides: FAQ's

Part 2 of our Frequently Asked Questions regarding CNA's in Kansas: 

Q.  What happens if I don’t pass this course?

If you do not pass the course successfully the instructor will submit a written notification to the state of your name and you will not be eligible to sit for the state test.  You would then have to retake the entire CNA course again.

Q.  What happens once I complete the course successfully?

Once you complete the course your instructor will send your name into the state.  Once the instructor receives the “Approval to Test Notice” your instructor will contact you and get you the Approval letter.  The “Approval to Test Notice” will assign the test date, location, and time.

Q.  What if I am unable to take the test on the date scheduled?

If you are unable to take the test on the date assigned you must contact Health Occupations Credentialing (HOC) at 785-296-1250 to request a rescheduling form to submit along with a $20 application fee.

Q.  Tell me more about the state test.

The state test is timed and contains 100 multiple-choice questions.   You are given 2 hours in which to complete the test.  The score of 75% or greater constitutes a passing score.    

Q.  What do I need to take to the state test?

You must provide the following at the test site when you go to test:

• Original photo ID
• Test fee
• Approval letter to test

You need to be extremely punctual for the state test.  This test is timed and there are other students testing as well.  The testing sites are very prompt on delivering the test.  The testing sites will not accept any students who walk in the door after the testing has begun.  I recommend you arrive at least 30 minutes ahead of schedule to get seated for your state test.

You WILL NOT be admitted if you are not listed as eligible on the site schedule, or are late, or do not provide required ID

Q.  What if I have a disability?

Any candidate who has a:

• Physical disability
• Learning disability
• Psychological disability

If you require a reasonable accommodation to take the state test you need to complete a request form.  As a student you must have performed in a satisfactory manner in both the classroom and lab/clinical settings of the course, and successfully completed the Skills Competency Checklist.

Q.  Is the state test given in more than one language?

The state test is read in only the English language.  If English is your second language may use a bilingual language dictionary during the state test.  Computer dictionaries and medical dictionaries are prohibited.

Q.  What happens when I pass the state test?

If you pass the state test, a certificate will be mailed to you at the address in which you provided. On average it takes 3-4 weeks from the time the state test has been taken until the department received and enters the test score.   You should allow 30 days to lapse from the date the test was taken before calling the department to check on the status of the certificate. 785-296-1250.

Q.  What happens if I fail the state test?

You will receive a letter that includes the score.  The information on your performance in the categories will help you prepare to retake the test.  A rescheduling form, if you are eligible, will be included.  You should complete this and send it to HOC with the non-refundable $20 application fee.

Q.  How long do I have to retake the test?

The state test must be passed within one year from the beginning date of the nurse aide training course.  You are eligible to retake the test a maximum of 3 times within that year.  If the test is not passed within one year from the starting date of the course, the entire course must be retaken to be eligible to take the test again.

Q.  What is KNAR?

KNAR is the Kansas Nurse Aide registry which is federally mandated program to track the employment and training for aides in Kansas.  A unique identification number is issued to you if you have successfully completed the state nurse aide course and passed the test.

What are record checks?

The KNAR will be checked for reports of abuse, neglect, or exploitation, prohibited offenses, or misappropriation of resident property.  Each adult care home must contact the registry prior to hiring you as a nurse aide.  A criminal record check will be requested by a facility to determine your eligibility to work.  A facility may NOT employ any person with any of this on record after April 1, 1992.  You can see prohibited offenses under the tab “Course Information”. 

Q.  KNAR should never be contacted to:

• Inquire about test results.  The results are mailed to you within 30 days from the test date.  The test results cannot be given over the phone. Call 785-296-1250.
• Inquire about test sites.  Instead call 785-296-1250
• Request replacement copies of certificates.  Instead call 785-296-1250
•  Report abuse complaint about a CNA or other personnel.  Instead call 800-842-0078
• Inquire about the CNA and competency evaluation Instead call 785-296-0058
• Inquire about employment verification procedures or issues.  Instead call 785-296-1250
• Locate course offerings.  Instead call 785-296-1250 or access website at www.kdheks.gov/hoc

Q.  Does my CNA certificate expire?

CNA certificates do not expire therefore you will not receive new certificates automatically.  As a CNA you will be eligible for employment for 24 months following the date the certificate is issued.  In order for you to extend the eligibility period, you as a CNA must be employed to perform nursing or nursing related tasks for at least 8 hours in the 24 month period. 

Q.  What if my employment was not received by KNAR?
If you worked 8hr in a 24 hr period and the information was not received and noted on the CNA”s KNAR record, the CNA should request the Employment Verification Form from HOC.

Q.  What happens if I have not been employed in a 24 month period for 8 hrs?

IF a CNA has not been employed to perform nursing or nursing related duties in the past 24 mo you can have a licensed, registered nurse may elect to administer the Kansas Nurse Aide Task Checklist-For Employment Verification.  The checklist may be done in an adult care home, hospital, or laboratory setting.   The checklist shall not be given to the aide.  Or the CNA may take a refresher course, if available, instead of having a nurse administer the task checklist.    Once completed and submitted to HOC, the eligibility period is extended by 24 months.  It is not necessary to work for “40 hrs” in order to complete the checklist for employment purposes.  The amount of time it takes to perform each task will vary. 

Q.  What if I have lost my CNA certificate?

If you have lost your CNA certificate, an application form is available and a new certificate will be sent upon receipt of the form and a fee.

Q.  What if there is a change in name, address, phone number as a NAT or CNA?

Whenever there is a change in your mailing address, telephone number, or name you need to contact HOC so the department can keep your information updated.  785-296-0060.

To take a We Care Online CNA Class - Click Here

Kansas Nursing Assistants: FAQ's

Thinking about taking a CNA course in Kansas?  I'm sure you have lots of questions about Kansas requirements and employment issues.  We've accumulated our most asked questions and will address them over our next few blogs.

Q.  Can an employer request that I work for them for a period of time if they pay for my CNA training?

The use of contracts relating to training for employment is prohibited under federal regulations.  An adult care home cannot require a Trainee II or a CNA to enter into either verbal or written contracts to work for a specified period of time at the facility or else reimburse the facility for the cost of the training.   

Schools however may require students to enter into verbal or written contracts stating terms of payment.  However, a contract must not state that the student will be denied access to the state test.

Q.  Can I work for an adult care home as a Nurse Aide Trainee I?

A Nurse Aide Trainee I (NAT1) may not be employed by a facility in DIRECT care duties.  Direct, individual care refers to nursing activities that are resident oriented.  It involves personal contact with the resident by the trainee, and provides assistance in grooming, feeding, toileting, or ambulating the resident.

Q.  What happens once I complete Part 1 of the CNA Course?

Once you have completed Part 1 of this nurse aide training course, your clinical instructor will evaluate you on your performance using the Task Checklist provided by the State of Kansas.  The Task Checklist is used to evaluate your initial competence in performing basic nursing tasks.  Your clinical instructor must observe completion of each task in a satisfactory manner.  When you have successfully demonstrated each task successfully to your clinical instructor, he/she will fill out the Task Checklist and the original is given to you.  Once you have completed this Task Checklist successfully, you are now classified as a Nurse Aide Trainee II (NATII)

Q.  Can I also become a Paid Nutrition Assistant with the CNA course?

Part 1 of your CNA training also include the instruction and competency evaluation required to for you to be an employee as a  Paid Nutrition Assistant (PNA). 

Also upon completion of Part I and the Task Checklist, We Care On-Line will award you a certificate of completion for PNA training.  Once you have successfully completed the Task Checklist for Part 1, the online CNA instructor will notify you and issue you a certificate by email.    This certificate is permanent evidence that you have completed the PNA training and you should keep this for your records.  Once you have successfully completed Part 1 and the Task Checklist you may seek employment as a PNA if you choose, whether or not you complete the rest of the course.  You are to provide a copy of the PNA certificate to the facility of employment.

Q.  What are my employment options once I am a NATII?

Once you are a NATII, you are eligible to provide direct, individual care to residents in an adult care home under the direction of a licensed nurse.  You may work as a paid nutrition assistance if you choose. 

As a NATII, you should not be expected to perform nursing tasks that have not yet been adequately covered during the classroom training hours and you should respectfully decline to provide the service that is asked of you.

Q.  How long am I considered a NATII?

You are considered a NATII for 4 months from the beginning date of the course.  If you are unable to fully meet the certification requirements within 4 months from the beginning date of the course, you are no longer eligible to provide direct resident care services.  A second 4 month trainee period is not allowed.

To be continued. . . .

To register for We Care Online's online or in house CNA class Click Here.

An Excerpt From Our Social Service Designee Course

Elisabeth Kubler-Ross

Understanding Death and Dying

Preparing for death often means finishing a life's work, setting things right with family and friends, and making peace with the inevitable. Spiritual and religious issues are important to many dying people and their families. Members of the clergy are part of the care team in some hospice and hospital facilities, and professional caregivers can help people and their families find appropriate spiritual assistance if they do not have a relationship with a minister or other spiritual leader.

Grieving is a normal process that usually begins before an anticipated death. According to Elisabeth Kubler-Ross, a pioneer in death and dying, the dying person typically experiences five emotional stages, often in the following order: denial, anger, bargaining, depression, and acceptance. A person in denial may act as if, talk as if, or think that he is not dying. Denial is caused by fears about loss of control, separation from loved ones, an uncertain future, and suffering. Talking to a doctor or other health care member can help the dying person understand that he can remain in control and that his pain and other symptoms will be controlled. Anger may be expressed as a sense of injustice: "Why me?". Bargaining can be a sign of reasoning with death, that is, seeking more time. When the person realizes that bargaining and other strategies are not working, depression may develop. Acceptance, sometimes described as facing the inevitable, may come after discussions with family, friends, and care providers.

Preparing for death is hard work, with many emotional ups and downs. However, for most people, it is a time of new understanding and growth. By dealing with past hurts and mending relationships, a dying person and family members can achieve a profound sense of peace.

Preparing for approaching death can be terrifying if you have no idea what to expect both physically and emotionally. As the dying process enters its final stages there are two different dynamics at work.

The physical aspect concerns the body as it begins its final process of shutting down; this ends the physical systems' functioning.

The other dynamic is the emotional/mental and spiritual area which is a different process. This is where the spirit of the dying individual begins to slip away from its immediate environment and attachments. This release tends to follow its own priorities when it comes to letting go; of family members, unfinished business of a personal nature and/or unreconciled problems. You have all heard people tell how someone on their death bed refused to let go until a certain member of the family was able to get there. Even when the body is trying to shut down the spirit hangs on until a resolution is reached. It is as though the dying person needs permission to go; needs to feel that he has achieved the support and acceptance of his fate by those he leaves behind. This way he can slip into the next dimension of life with grace and dignity.

Acceptance is coming to terms with reality. It is accepting that the world will still go on without you. Death is after all, just a part of life.

The EKR Foundation: Click Here

Elisabeth Kübler-Ross: Click Here

As a Social Service Designee, you may spend one on one time with dying residents. You may just want to read aloud or hold their hands. Some residents enjoy reading a passages from the Bible (or their preferred holy book) that are comforting (Psalm 23, in particular). Know your residents’ likes and dislikes. This will help you to know what residents would want you to do during this time. You can also get information from family members.

20 Things Nurses Wish They Never Had to Say

The title---borrowed from a nurses' desk calendar---is self-explanatory. The situations that give rise to these sayings, however, are not.

OK, I'll have to admit that I got the idea for this piece from a desk calendar my sister gave me for Christmas last year. It's 365 pages of nursing funnies, some of which really aren't, but the rest of them range from the mildly amusing to rolling-on-the-floor-with-tears-squirting-out-of-your-eyes HILARIOUS. And after having the kind of Hell Week I just went through, I needed the comic relief of "How in the world did THAT get in THERE??!"

Here, for your enjoyment, are twenty more things nurses wish they never had to say:

1) To the CNA: "Uh-oh........it looks like Mrs. Chambers hasn't had a BM in nine days."
2) To the patient with Munchausen's Syndrome: "No, I can't give you any more pain medicine," when what you'd really like is to swack him up with enough Dilaudid to shut him up about his manufactured miseries for a few hours.
3) To co-workers, upon seeing a frequent flyer coming up in the elevator: "Oh, Lordy......look at what the cat dragged in."
4) To the MD: "You want me to do WHAT?"
5) To your best friend's 10-year-old: "No, Eric, you're not a dork. Everybody gets their big toe stuck in the bathtub faucet at least once."

Read the rest...

How Nurse Aide Beat the Odds to Head Up Department

“A very important member of staff,” is how Dr Denis Ogolla, the managing director of Nairobi’s Avenue Healthcare, describes Irene Kaberere. She is the head of support services at the hospital.

Over the years, she earned trust due to her dedication to work which saw her rise through the ranks.

On her way up, she maintained a close relationship with both staff and patients.

“She is the sort of person that all staff members want to talk to, not only regarding official matters but also personal issues,” said Dr Ogolla.

“She spreads that motherly feeling to all of us at the hospital.” Ms Kaberere was employed at Avenue Healthcare in 1978, two years after the hospital was established. She is among the hospital’s eldest employees.

She served as a nurse-aide, assisting senior nurses and doctors with duties in the wards, a task she performed for four years.

Read the rest of the article here:   http://www.businessdailyafrica.com/How+nurse+aide+beat+the+odds+to+head+department/-/539444/1212236/-/ki2ygez/-/

What to Expect Working as a Nurse Aide

The increasing elderly population combined with advances in technology in the medical field is increasing the demand for nurse aides. In fact the U.S. Bureau of Labor Statistics predicts a 28 percent growth in nurse aide positions between 2006 and 2016. People looking for an entry-level position in the healthcare field may find this is the right position for them once they learn about a nurse's aide information and salary.

Job Responsibilities
The main function of a nurse aide is to provide personal care to residents in a medical facility, and this can include assisting them with bathing, eating, dressing or going to the bathroom. They also transport patients to different departments by aiding them in walking through a medical facility or pushing them in a wheelchair. Since the job of a nurse aide is considered entry-level in the healthcare field, people in this position assist nursing staff, who serve as their supervisors, with setting up equipment and obtaining supplies.

Working Environment
Nurse aides can work in any medical facility where there is a need for assistance, but they are most commonly found in nursing homes, assisted living centers and hospitals. These facilities house patients with the greatest need for assistance and personal care services. Since care is needed for patients 24/7, nurse aides may work in the evenings, at night or on weekends to meet the demands of the facility.

Read more here:   http://www.infobarrel.com/What_to_Expect_Working_as_a_Nurse_Aide

Post Job Interview Strategy

Ever feel awkward about leaving your job interview and what to do next?  Here's some good advice on how to leave your prospective employer with a good impression.

The way in which you follow up after a job interview can be as important to your job search success as the interview itself. After a job interview, it is critical that you make it known to your potential employer that you are enthusiastic about the job for which you interviewed and the company itself.

Leaving the Interview

Before you exit your interview, ask the interviewer what the typical protocol is for hiring--ask what the next steps are in the hiring process and when you might expect to hear from them. Also be sure to get a business card from every person you meet during the course of the interview process. You will need this contact information later on to complete your follow-up.
Thank You Note--Timing

Write a thank you note as soon as you can after your interview. Both email and regular mail are acceptable. If you choose to send an email, wait at least an hour or two before you send it--sending an email too soon after an interview (10 minutes later from your phone, for example) can make you appear somewhat desperate and your thanks will not come across as being completely genuine....Read more: Post Job Interview Strategy

Working Women's Wardrobe Guide

Understanding the rules and etiquette that applies to business attire can be the difference between success in a job interview or job placement and failure. Women's business attire should be understated, good quality, body-appropriate and comfortable. Tight-fitting, translucent, bright and worn-looking clothes are not acceptable business attire and will translate badly in a business environment.

Suits for all Seasons

Suits are the staple of proper business attire. The Pasadena Independent School District business etiquette website states that for women, wool suits are the best choice in winter, fall and spring. Summer suits can be made from cotton or linen. Proper fitting is essential for business attire, so suits should be professionally fitted, if possible--this will give the most professional look to business attire and will also provide optimum comfort. Avoid tight suits, bright colors and bold patterns that may be too distracting--black, gray, navy, taupe, dark green and burgundy are colors that work in a business environment. Pinstripe and, to a lesser degree, houndstooth patterns are acceptable.

Read more: Working Women's Wardrobe Guide | eHow.com http://www.ehow.com/list_6331441_women_s-business-attire_-rules-etiquette.html#ixzz1QgP7L6pa

A Few Great Links for Activity Directors

If you're like me, you're constantly online Googling different ideas to make your job more fun and interesting.  Here are a few good links with great activity ideas that came across our Activity Director course Discussion Board last month.

Have fun!

http://www.notjustbingo.com/

http://www.theactivitydirectorsoffice.com/Gina_ActivityIdeasThatWork_Home.html

http://www.birdsandblooms.com/

http://www.funtrivia.com/

Gardening Leads to Better Eating Habits and Quality of Life

Older adults who spend time gardening are more likely to eat healthier foods, and report better quality of life and higher energy levels than other seniors who don't garden.

Texas A&M and Texas State University conducted a survey of nearly 300 adults age 50 and over. 

• Respondents who spent time gardening were more likely to be energetic, healthy and optimistic about the future.
• 84% said they had made plans for things they will be doing in one month or one year, while only 68% of non-gardeners had made similar plans

Read more:  Click Here

Tips and Time Savers For CNA's

So, you’re brand new and a little nervous? Thats ok and natural. Being a CNA is a rewarding career, but there are LOTS to learn and lots of cover in those first few days at work! Don’t be surprised if you feel a bit overwhelmed and anxious. Someday–soon- you will be an “old pro” at this stuff. The first part of this is for the new CNA…

The Basics
I remember my first few weeks as a CNA- it was hard to get to know all the residents as well as staff as well as the facility policies and procedures. I was very overwhelmed and looking back now- there were certain things I should have done that would have made my life much easier then! Live and learn….

First, it is a good idea to bring a little notebook to work with you. In here you can write down info you need about everything from phone numbers to resident issues. Jotting down info is a way to remember it! At periodic times during the day check the little book to see if there are things you still need info about. When you think of questions and no one is around to answer them- write them down. Later you can refer back to the book.

See the rest - Click Here

5 Simple Steps To Help A Lonely Resident

As we move into the holiday season, and the days grow shorter and grayer, many residents may find themselves feeling a bit down an lonely. Here are five simple things you can do to brighten a resident's day and keep the loneliness at bay.

1. Take the resident on an outing.
Something as simple as a trip to a coffee shop, going to see a matinee movie, or taking a short drive in the country can do so much to lift a person's mood. Ask questions and encourage your guest to share stories from his or her life. Be a good listener and you can really make someone's day. If a resident is not able to leave the facility, bring the outing to him or her. Get a take-out treat from a favorite local restaurant, or have a meal wrapped take-out style from your facility's cafeteria. Pick up a red and white checked tablecloth at the discount store to add a festive, picnic element. Brightly colored plates, cups, or utensils add a nice touch, too.

2. Be a friend.
As caregivers, we do the best we can for each of our residents, but some days a resident needs you to go above and beyond. There are those awful days when pain is worse than usual, or they're just feeling blue. Maybe personal issues are getting them down. See if you can free up a few moments in your schedule and sit down and visit with the resident. Let them know that, sure, you have other things you could be doing, but you choose to spend time with them. It could be as simple as chatting about the weather, or as involved as being a sounding board for whatever is worrying or bothering the resident. Think about a time when you were lonely, and how nice it would have been if someone had come along and said "I'm here for you." Schedule a regular visiting time, or give the resident a specific time when you'll be back to visit again. The lonely times go a lot faster if you've got something to look forward to.

3. Help your resident connect with others.
Arthritis and failing eyesight can make it hard for seniors to do things we take for granted, like writing a letter or making a phone call. Help a resident write a letter or email. Is your resident having trouble with a phone or cell phone? Offer to help w/ dialing, or write or type up a list of important phone numbers in large numbers.

4. Small gifts
Bring the resident a small gift like fresh flowers or a small potted plant. A little gesture can both brighten up their room and make their day. But--and this is important--Don't just gift and run. Take a few minutes to visit with the resident. Let them know you were thinking of them and that you genuinely care about them. Then, when they look up and see your gift, they'll remember your visit with a smile, and look forward to the next time you're able to stop by.

5. Make contact
This suggestion takes a little more care and effort than the previous ones. If you can do so without violating HIPPA or your resident's privacy, reach out to others on behalf of the resident, and see if you can arrange for friends or family to visit. Some residents are too proud to ask for help, or too upset or distracted to take the initiative on their own. Ask your facility's SSD to contact the resident's family or friends. Arrange a surprise visit. No family? Drum up a volunteer, pet visit, or something w/ local scouting troop or school. Sometimes it's not so important who is visiting, but that the resident has visitors, period.

Finally, If you have several residents who are dealing with loneliness, try arranging a group activity. A movie night (or ongoing movie club) is a great way to bring people together and get them talking. Invite family members and volunteers, if possible, too. Get the group together and watch a classic movie with an upbeat theme like Singin' in the Rain. Musicals are great because of the lively music and lavish dance scenes! Provide snacks, dim the lights, and let everyone enjoy a movie together. Afterward, lead a discussion about the movie. Encourage everyone to talk about their favorite songs or scenes, or reminisce about other favorite movies and actors from that time period. If the movie had dancing, bring in a volunteer to teach everyone a simple dance based on a song from the movie. Or lead a sing-a-long or karaoke with songs from famous movie musicals.

Sometimes the smallest gestures can have the biggest impact. If you see someone looking down, or who hasn't had visitors in a while, a little attention from you can make a huge difference.

You're a CNA, Now What?

Americans are living longer than any previous generation and the need for long-term and nursing care is growing by leaps and bounds. This is the perfect time to enter a health care career, and achieving Certified Nurse Aide (Assistant) certification is a great start. We've had thousands of students in our Nurse Aide classes. If you really want a competitive edge in the jobs marketplace, though, your best bet is to broaden your skills and make yourself even more appealing to an employer. Many students use the CNA class as a stepping stone to Registered Nurse training, but there are several other options for additional skills.

So, where do you go from CNA?

One good starting point is to train as a Restorative Aide. RAs assist with physical, occupational and speech therapy under the supervision of a specialist. RAs work with individuals recovering from injuries or operations, and are not limited to elder care. Jobs are available in facilities and with outside agencies, so having RA skills can be a great option for people who like to work in a variety of settings. Our Restorative Aide class is offered every month and involves 32 hours of coursework. It's a two week course and it can mean an extra $0.50 an hour (or more!) in your paycheck, according to payscale.com.

Another great option is to train as a Home Health Aide. Not only will this make you more employable, it will greatly increase your employment options. While CNAs generally work in long term care facilities, a CNA with HHA training can work with a Home Health Care agency and have the opportunity to work with clients in their own homes. The current trend is to keep elders in their homes with assisted care rather than moving them into facilities, so demand for qualified Home Health Aides is growing rapidly. As a Home Health Aide, you will help people live comfortably and with dignity in their own homes. HHA is the perfect option for working parents, or people who need flexible hours since you can sometimes schedule home visits around your other commitments. Our Home Health Aide class involves 20 hours of coursework, and is offered quarterly. Is it worth 20-32 hours of your time to boost your earning potential?

Ready To Run Away When The Surveyors Come?

Work in a long term care facility is filled with hundreds of little stresses, but every now and then one comes along that throws you into a panic. For many employees, survey time can be the worst. You know the drill: A state employee shows up with a clipboard and puts your facility under the microscope. Suddenly you're worried about every little thing, and unable to concentrate on your work. Is your paperwork in order? Did you remember to wash your hands after helping Ms. Jones with her eyedrops? Did Mr. Morris get his lunch in a timely manner?

Ok, stop. Take a deep breath. I'm going to let you in on a secret about surveys. Ready?

Survey days are the same as ANY OTHER DAY.

That's right. Whether you're the DON, a CNA, or facility's Activities Director, it's up to you to do you very best for your residents every day you come to work. If you're doing your job properly, everything will run smoothly and survey day won't be any different than any other day on the job.

Want to make survey as painless as possible? Do a mental run-down of everything the surveyors look for and make sure you could pass inspection with flying colors. Is your workflow in order, or are you always scrambling to take care of things when they pop up? Checklists can be a great help for both directors and employees. Rather than having to juggle everything in your head--and deal with interruptions and distractions--you can just refer to your checklist and keep things running smoothly. It's the easiest way to make sure you never forget something important, and it'll help you get back on track when all those little distractions pop up. If your records are up-to-date and neatly organized, you'll sail right through that part of the survey.

Next, take a moment to pretend that you're visiting your facility for the first time. Look around you and take note of what you see. Are the residents happy and involved with activities, or are they sitting alone in silence? Does everyone look well groomed, or is hygiene lacking? How does the air smell? When you work in a place day after day, you can get accustomed to smells, but it's important to take a moment to pay attention. If anything seems off, or if there are issues with the residents, take care of them now. That way, when it's survey time, you can relax and be confident that everything is in order.

Stand in the entrance to the dining hall, or in the facility's entry. How would your coworkers appear to a stranger? Are people stressed and short tempered, or do you see lots of smiles and pleasant interactions? Are residents addressed by name? If there is anything discourteous or disrespectful occurring, take care of it immediately. It might require a staff meeting or a memo, but clearing up any issues now will make survey a breeze.

Finally, remember that surveyors are just people doing their jobs, like you. They aren't there to cause trouble or make your life difficult. Yes, a lot of things are riding on a survey, but if you're working safely and conscientiously already, you have nothing to worry about. Help inspectors get their work done and get the information they need, and you'll be able to get back to your work that much more quickly. If you're doing a good job every day, survey day will be a breeze. Smile, take a deep breath, and go about your business without worrying.

 https://www.cms.gov/manuals/downloads/som107c07.pdf

 

How to Be a Good Online Student

In my last post, I gave an overview of whether or not online learning is for you. Now I'd like to focus on what it takes to succeed in online learning. If you've decided that an online class sounds just right for you, this list can help you not only survive, but thrive in your class.

1. Take care of all the required busywork up front. If the class requires a book or workbook, make sure you leave plenty of time to get it. If you're ordering the book from an online store (or even a regular bookstore), the book might be out of stock or backordered. Leave enough time for the post office to get your book to you before class starts, or you could find yourself falling behind. Also, make sure you have submitted all the required paperwork for your class. Here at We Care Online, several of our Kansas classes require students to include a copy of a Nurse Aide or Social Security card as part of the registration. If your class has a clinical component, make sure you know where and when the class will meet, and make any arrangements for transportation or child care.

2. Get familiar with your computer. If you only use your computer for checking email or watching videos, take some time to play around online and get comfortable with how your web browser works. Ask your questions and get familiar with how the computer works before you're under the pressure of class deadlines. It's much easier to get over nerves when you're just surfing for yourself versus when you're in the middle of a class and assignments are due.

3. Start your class promptly and stay on track. If possible, get a little bit ahead on assignments so you'll have a cushion of time later on in the class. A lot of people assume that online classes are easier and take less time than traditional classes, but this is rarely the case. Don't assume you can take it easy in the beginning and make up for lost time at the end.

4. Manage your time. When your class starts, take a look at the class outline, and at the assignments for all chapters or units. Get a feel for how long it will take you to work through each section and set up a schedule for yourself so you'll stay on track. There can be a lot of variation in the length of individual learning units, so don't assume that each one will take the same amount of time to complete.

5. Be sociable. Online classes have a discussion board when you can talk to your fellow students. There are generally some assigned questions related to the class material, but don't be afraid to start a new topic or to stray a little off topic to get to know your classmates better. You're all just names on a screen to each other until you write a message and let your personality come through. Share experiences you have had in your working life that might help your other students, such as how a technique is performed at your facility, or something you have learned on the job.  But always be mindful of patient confidentiality issues! It's ok to change names or details to protect someone's privacy.

Unfortunately, it's easy to get too comfortable online and share more than you should. Always be mindful of over-sharing. It's fine to mention if you have kids, or where you work, but be wary of giving out personal information like phone numbers or birthdates. Think of it this way: if you're chatting with someone in line at the grocery store, you might tell a funny story about your toddler, but you're not going to tell that person where you live or where your kids go to school. If you're not comfortable sharing it with that person in the grocery store line, you probably shouldn't share it online either. Be open with your knowledge of class topics--you're here to learn, and learn from others--but keep the personal information personal.

Finally, always be mindful of the fact that when you're online, humor and sarcasm are not always obvious, so jokes can fall flat and people might misunderstand what you are trying to say. Always take a moment to pause and read over your discussion board comments, or email messages, before sending them. Do your best to use good grammar and proper spelling, and to project a professional image at all times. Leave a good impression on your classmates--you never know when you might bump into them in your working life. A student might someday be your co-worker, boss, or employee, or a reference on a job application. Make sure your words reflect the best you have to offer.

The Virginia Adult Learning Resource Center has a wonderful tutorial about online learning. Some of the items are specific to VALRC students, but the majority of the information applies to any online class. The sections on time management and internet terms are particularly good. If you are new to computers, or hesitant online, this tutorial could set your mind at ease.

Start here: http://www.valrc.org/tutorials/onlinelearner/introduction.htm